Client care for archival fashion collectors

Our concierge team is available around the clock to assist with order status, return processing within our guaranteed 30-day window, and preferred size registrations.

The 30-day return framework

Initiate Request

Secure Packaging

Courier Pickup

Prompt Verification

Submit your return token through our concierge desk within 30 days of delivery.

Return the authentic piece in its original vault packaging with authentication tags intact.

Schedule a complimentary insured courier pickup directly from your residence.

Receive expedited store credit or original payment method refund upon inspection.